Travel Technology Research Ltd is one of the leading analysts of the market for airline IT services. Documents in this section represent our insight into the underlying trends and expectations behind the data. They are available for subscribers to download but remain proprietary to T2RL. You may not publish or circulate any part of these documents without express written permission from T2RL.
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T2RL has always believed that Google would not want to provide enterprise applications to airlines, whatever the level of commitment shown by the management at ITA. The press article quotes from the ITA website. It is interesting to note that this quote appears to have disappeared.
16 May 2013
Amadeus has gone into live production with their new revenue accounting service with Saudia.
06 May 2013
The furore over IATA 787 is one that would have fascinated George Orwell. The Travel Technology Association is the latest group to create a straw man and then try to burn it down. Any lawmaker that actually read resolution 787 (and it is only ten pages long) would dismiss this ridiculous posturing out of hand. IATA is not telling airlines how to sell or price their services. They already do that quite effectively. It is just doing its job of developing technical standards for the more efficient implementation of things that the airlines will do anyway.
03 May 2013
Perhaps it's being so far from Head Office that allows Georg Reubensal, MD of Expedia New Zealand to take a rational view of IATA's NDC initiative.
03 May 2013
If any confirmation were needed about the centrality of the PSS to an airline's operations yesterday's grounding of American Airlines provided it. Sabre was quick to take to Twitter to defend its systems which operated normally throughout. The problem was in the communications network that prevented AA.com or American's employees being able to access the Sabre in the first place. No doubt lessons will be learned and possibly heads will roll.
17 April 2013
HP has announced an agreement with Travelsky to support the development of its new generation PSS, "Compass". Following the failure of AA's Jetstream project, HP appears to have been given a second chance at building a new generation system with Travelsky.
12 April 2013
It is very clear what this deal means for Amadeus. Over the last decade the company has been developing a broad based commercial IT platform for airlines, based on its original distribution product set. Each new step - into inventory, DCS, revenue integrity, revenue accounts and revenue management has been a considered move into an adjacent function.
Hitit's motivations are less clear. The company has grown from its origins in the IT department of Turkish Airlines and is now a key player in the Turkish market. However it is little known outside Turkey and its Loyalty system is the only product that has made significant progress internationally. To sell the jewel in its crown suggests that it may have to rein in its international ambitions.
09 April 2013
Travelsky announced to its shareholders in the results for December 2012 that it has completed the design and plans for a new generation system to replace its current system(s). Interestingly it acknowledges that customer demand is driving some of the urgency.
04 April 2013
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The acquisition by Amadeus of a major product line from Turkish company Hitit marks a significant departure for both companies. And it may significantly influence the battle to supply PSS to Turkish Airlines.
15 April 2013
IATA has adopted a standard for its New Distribution Capacity. This will allow airlines to market their services as effectively in indirect channels as they already do in their web sites and call centres. Always assuming that ill-informed controversy whipped up by the likes of the Business Travel Consortium is not allowed to derail a much needed modernisation.
15 April 2013
The first major PSS migration of the year has taken place and it went off apparently without a hitch. Etihad is now a user of the SabreSonic suite and the market for airline passenger services systems has been demonstrated to be a rational and competitive one.
13 March 2013
With Google not yet established in airline search the owners of Kayak have exploited an opportunity to maximise their returns.
22 November 2012
The North American carriers will be hard pressed to find a commercial proposition from the market that meets their current low costs and rates for PSS. To sustain their economics they will have to look at new models and agreements. One of these models might resemble Air France, Lufthansa, SAS and Iberia's creation of Amadeus in 1986. Open Source may be another model for consideration. Whatever route they choose the prize might be more than maintaining PSS economics.
21 October 2012
Amadeus has introduced another new product line. Revenue Accounts is a natural extension to its existing PSS and Revenue Management applications. It is also the second most valuable application in most airlines' portfolio and as such offers long-term revenue opportunities.
07 September 2012
British Airways and Starwood Hotels have both drawn criticism for their attempts to embellish customer data with research in non-related areas. Privacy and data security are among the hottest topics for debate in the online world of 2012. It is unlikely that BA and Starwood will be the last to attract controversy.
23 July 2012
Airline technology is often characterised as living in the past. The struggle the Internet community has had to implement IPV6 shows that the problems are far from unique to a single industry.
14 June 2012
Full reports are available for subscribers to download. Feel free to download the extracts which give an introduction and contents table of the full report.
The 2013 version of the Travel Technology Research annual report into the state of the market for airline Passenger Services Systems. It covers all of the major vendors in the market and most of the minor ones, with market share updates correct to the end of the first quarter of 2013.
05 May 2013
The 2012 version of the Travel Technology Research annual report into the state of the market for airline Passenger Services Systems. It covers all the major vendors in the market and most of the minor ones, with market share updates correct to the end of the first quarter of 2012.
13 April 2012
Towards a Retail Model
In this report we examine the current state of the airline industry's move towards a new commercial model which requires changes to strategy, processes and technology.
25 August 2011
The airline distribution business is coming under legal scrutiny again. Seven years after the GDSs were deregulated in the USA, lawsuits by major airlines have prompted a Department Of Justice investigation. In this article we assess the players, the allegations and the potential outcomes of the various legal initiatives.
18 July 2011
This is the updated version of the Travel Technology Research annual report into the state of the market for airline Passenger Services Systems. It covers all the major vendors in the market and most of the minor ones, with market share updates correct to 31 January 2011.
01 February 2011
This is the first report for the overall airline IT market and focuses on airline reservations systems and related e-commerce. In it we consider the evolution of the market and the way in which the market changes with conditions in the airline industry and the economy generally.
20 January 2010
A review of the Passenger Services Systems market, with high-level functional overview and vendor assessments, using the most recently available data. This data is derived from T2Rís extensive experience of working with airlines and vendors on the application of information technology to the real world challenges of the modern airline industry.
19 January 2010
The Evolution of Passenger Management System from 2007 to 2008. We look at the shifts in traffic patterns across the different airline segments during a very difficult period for the industry. The report examines the impact of these shifts on the vendor market and considers who will be the winners and the losers in an environment of declining passenger numbers.
07 August 2009