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T2RL is one of the leading analysts of the market for airline IT services. Documents in this section represent our insight into the underlying trends and expectations behind the data. They are available for subscribers to download but remain proprietary to T2RL. You may not publish or circulate any part of these documents without express written permission from T2RL.

For all News and Insights related to COVID-19 please refer to our dedicated page: COVID-19 Impact

Latest Covid Impact Headlines

    Covid-19 cases reported worldwide have surpassed the 40 million mark, just one month after passing 30 million. More than 1.1 million confirmed virus deaths have been reported. The majority of new cases come from just five countries: Brazil, France, India, the UK and US. - 19/10/2020
    The number of daily Covid-19 cases reported globally are approaching 400,000 a day. For the first time since late July, the number of new daily cases in the United States surpassed 65,000 yesterday, exceeding India for the first time in several weeks. - 16/10/2020
    According to the CAAC, in September all Chinese carriers transported 47.9 million passengers, a 12.5% drop from the same period last year. China’s domestic traffic was down only 2% compared to last year. - 15/10/2020
    London moves into Tier 2 lockdown with new restrictions banning the capital’s 9 million residents from meeting other households in their homes or other indoor spaces, to be imposed from midnight on Friday. Essex and Elmbridge, York, Chesterfield, Barrow-in-Furness, North-east Derbyshire and Erewash will also move into Tier 2 lockdown alongside London. The U.K. has reported the highest number of daily Covid-19 cases, with close to 20 thousand new cases reported in the country yesterday. - 15/10/2020
    More Covid Headlines

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T2RL have been waiting for the news on the new CEO of ATPCO for some time. Rolf Purzer led the transformation of the company from fare re-distributor to positioning ATPCO such that it remains relevant in direct and indirect airline marketing and retailing through the acquisition of Route Happy and support for new techniques in revenue management. Alex Zoghlin was a founder of G2 Switchworks and Orbitz. Both companies were a little ahead of their time in terms of business model and technology. Zoghlin is truly a savvy technologist that intimately understands the challenges and constraints of the...
15 October 2020

Hitit has signed its first airline based in the US. Contour Airlines an ex-SITA customer will cutover in November undertaking a remote migration to Hitit's PSS, Loyalty, Operations and Revenue Accounts platforms. The relationship with Contour, who interline with American Airlines, should help Hitit open the doors to other US-based regional airlines.
06 October 2020

T2RL's global passenger volume projection for 2020 is 2.18 billion, -53% decline from the 4.64 billion in 2019. This takes the market to less than the 2.4 billion reported in 2006 and 2.87 billion below our 2019 projection for 2020 at 5.05 billion. 2020 global traffic projections by region can be found here: Passenger Volumes. The constantly changing market situation regarding borders and schedules creates challenges in estimating how the market will develop. T2RL will continue to research monthly/quarterly reported volumes and airline traffic projections for 2020 will be updated regularly.
06 August 2020

Accelya have been given regulatory approval and concluded their acquisition of Farelogix. T2RL believed that approval would be granted. The reality is this was completed quickly. This reduces uncertainty and provides customers with comfort after the period of uncertainty following the failure to secure regulatory approval of the CMA of the UK by Sabre for the transaction following a successful judgement in the US.
31 July 2020

Today Amadeus published their H1 2020 results. The management call included a slide and statement that "a 40M PB carrier"..."contracted for the Altea PSS. T2RL believe this carrier is likely to be ANA. Amadeus already provide Altea to ANA for the international business and have been negotiating with Amadeus to replace the in-house developed, Unisys based solution. T2RL would expect the migration to take place over more than 24 months, although post-Covid this may be accelerated. Amadeus have significant knowledge of the Japanese market following Japan Airlines migration which should accelerate the time to deployment.
31 July 2020

Today Sean Menke, President and Chief Executive Officer announced a restructuring of the Sabre business. The announcement is significant in that Sabre have removed the separation of the airline IT and GDS businesses and merged them into a single organisation. From T2RL's perspective this makes sense and something T2RL have been seeking for many years in terms of procuring services from Sabre that cover IT and distribution.
09 July 2020

Hitit has migrated Blue Air from Amadeus Navitaire to their Crane Solution Suite on 10th June 2020. Blue Air is the largest Romanian carrier and boarded 4.2 million passengers in 2019. Blue Air suspended all operations on 21st March 2020 due to the Covid-19 outbreak and their migration to Hitit was completed during this period.
30 June 2020

Accelya have announced an agreement to acquire Farelogix. Following on from the Competition and Market Authority ruling in the UK that prohibited the Sabre Farelogix deal, Accelya and their owners Vista Equity Partners Perennial have seized the opportunity to step in and acquire Farelogix. Whilst there is nothing in the press release on the value of the deal, T2RL believe it will be close to the original price offered by Sabre perhaps less a portion of the Sabre paid break up fee. This is undoubtedly a bold move from Accelya and their backers Vista given the current industry crisis. For T2RL this...
16 June 2020

Hitit continues to grow their customer base with the national carrier of the Bahamas - Bahamasair, who is also their first airline customer in the Americas. Hitit migrated Bahamasair from Sabre to their Crane Solution Suite on 11th March 2020. The migration took 4 months and was completed just before the Covid-19 travel restrictions were introduced.
10 June 2020

T2RL has now completed their annual research exercise into 2019 global passenger volumes. The findings are based on a bottom-up approach (airline-by-airline) and take into account 1000+ carriers. T2RL's global passenger volume growth from 2018 is 3.5%. T2RL is continuing to research quarterly traffic for 2020 and regional monthly traffic for the top 50 carriers which can be found here COVID-19 traffic impact.
29 May 2020

In line with T2RL's current position that some airlines will not want to participate in all of the Global GDS providers, the Lufthansa Group have indicated they will discontinue participation in the Sabre and Abacus GDS from the 30 June 2020. No information was provided on how agents will service bookings that depart after that date. Lufthansa have been very careful to state they are willing to negotiate with Sabre so one possible outcome is that Lufthansa and Sabre agree terms. This could be seen as a negotiating tactic, one that is quite likely to be effective in T2RL's view. With Sabre reporting...
12 May 2020

Southwest made the decision to provide their inventory to the corporates via the GDSs together with a ramp up of corporate sales under the leadership of David Harvey in 2019. On May 4th., 2020 Southwest announced the cutover. This represents a massive step for Southwest and reverses the previous distribution policy and partner profile. The move to Amadeus' PSS some years ago will have made this implementation much easier for Southwest as Amadeus support industry standard Edifact messaging. Southwest have also taken the opportunity to implement real-time revenue reporting infrastructure to support...
04 May 2020

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T2RL has reconciled passenger volumes for the first half of 2020 published by the three largest PSS providers - Amadeus, Sabre & TravelSky - and created a forecast for their full year 2020 passenger volumes. T2RL will continue to research actual passenger volumes and our 2020 vendor forecast will be updated regularly here: Vendor Forecast.
25 August 2020

Along with the rest of the industry, airline loyalty programs are struggling to deal with the impact of the COVID-19 crisis. This First View looks at why loyalty is a key area to drive recovery.
15 April 2020

Amadeus and Optym have announced that the airline network planning business of Optym has been acquired by Amadeus. This First View looks at what this acquisition means for the industry.
17 February 2020

T2RL data show 34 airlines changed their PSS provision in 2019, together migrating the management of over two hundred million passengers boarded. T2RL analyse PSS Migration data for 2019, putting this into context with previous years and the vendors who have been the most and least successful over the past five years.
03 February 2020

On September 10, 2019, IBS Software announced that it had completed the acquisition of AD OPT. This First View looks at what this acquisition means for the industry.
25 November 2019

The annual Symposium from AGIFORS (Airline Group of the International Federation of Operational Research Societies) was held in Seattle, USA from September 30 to October 4, 2019. This First View looks at the presentations given at the forefront of tech research in the airline industry.
17 October 2019

T2RL attended the ATPCO 'Elevate' customer conference in Washington DC on October 1st and 2nd. In this First View T2RL looks at ATPCO's recent activity and why they are succeeding in their reinvention.
07 October 2019

T2RL has just released its projections for the passenger air transport market out to 2029. They show growth from 2018's 4.47 Billion passengers boarded to 6.06 Billion in 2023 and almost 9 Billion in ten years' time.
05 August 2019

In a briefing from Senior Management T2RL have learned that FLIGHTKEYS GmbH will soon launch its new Flight Planning solution, FLIGHTKEYS 5D, and announce launch customers. In this First View, T2RL assesses FLIGHTKEYS' new solution and the impact it may have on the industry.
26 June 2019

GE Aviation has been the global leader in commercial aircraft engine deliveries for many years. On 18-21 February 2019, it hosted a conference in Dallas, around the theme of using data to generate insights. In this First View, T2RL look at GE Aviation's strategy moving forward and how they plan to add value from insights obtained from data.
11 March 2019

IATA continues to promote its new standard for communications between Order Management Systems, delivery and accounting systems. There have been some limited proof of concept projects and a number of airlines have committed publicly to the new standard. In this First View, T2RL look at what is needed to make this standard a success and what it might mean for the industry in the long term.
07 January 2019

Airlines, like many other enterprises, are currently subject to extensive marketing on behalf of blockchain technology providers. In this First View, T2RL looks into this new technology and where it could possibly be used by an airline.
04 January 2019

Full reports are available for subscribers to download. Feel free to download the extracts which give an introduction and contents table of the full report.

The 2020 version of the T2RL annual report into the state of the market for Airline Passenger Services Systems is now in its twelth year. This report covers all of the main activity in 2019 and the majority of 2020.
14 October 2020

This is the second edition of T2RL's analysis on the market recovery for the airline industry during and after the COVID-19 pandemic. This report focuses on the general market for airline services, the effect this may have on airline distribution and the GDS market and the potential impact on technology changes including NDC and ONE Order.

T2RL will update this document on a quarterly basis as new information and developments become apparent. The next edition is scheduled for December.

02 September 2020

T2RL's research highlights 1.99 billion passengers boarded via airlines' direct websites in 2019. This report highlights the key vendors in the market by market share and how we see the future for airline e-commerce after the COVID-19 crisis.
23 June 2020

Service levels and governance methods date back, almost unchanged, for more than 20 years whilst the technology and services underpinned by these IT-metric-based Service Level Agreements (SLAs) and governance approaches have evolved significantly.

T2RL have undertaken an analysis to understand how service management is changing to address the challenges of new service architectures and commercial models and what further improvements are required to help achieve better business outcomes.

31 May 2020

This is the first edition of T2RL's analysis on the market recovery for the airline industry during and after the COVID-19 pandemic. This report focuses on the general market for airline services, the effect this may have on airline distribution and the GDS market and the potential impact on technology changes including NDC and ONE Order.

T2RL will update this document on a quarterly basis as new information and developments become apparent. The next edition is scheduled for August.

13 May 2020

The 'best' method of distributing an airline ticket has always been a hot topic of debate within the travel industry. This is the second edition of T2RL's report on the Distribution market taking into account where seats are sold. This edition describes the state of the distribution market prior to the coronavirus crisis and takes into account where we foresee potential changes in the near future.
01 May 2020

T2RL and partners Travel in Motion (TiM) have produced a report on the current status of NDC and ONE Order including details of projects, vendors, sellers and solutions.
30 April 2020

T2RL has submitted this document to the Competition and Markets Authority (CMA) regarding its provisional findings in the matter of the proposed acquisition of Farelogix by Sabre.

T2RL has made this submission on its own behalf in the interests of promoting fair competition in the technology industry.

The CMA's report ( here ) is extensive and covers many of the complexities of airline distribution. Nevertheless we believe that there are some subtleties that may not have been sufficiently appreciated and cause us to question the conclusions reached in the provisional findings. In this document we will set out our high-level concerns and then go on to identify the specific paragraphs of the provision findings that we believe should be reconsidered.

27 February 2020

Across the world in 2019, 22 new airlines were launched and 49 stopped flying. This report will examine the comings and goings in the industry in the year that has just ended, with comparisons to the previous years.
12 February 2020

T2RL data shows that the current market for airline loyalty members is roughly 25% of total global passengers boarded (PBs), being around 1.1 billion members in around 200 standard loyalty programmes. This report compares the market share of the major vendors in the airline loyalty market as well as the addressable market over the next ten years.
11 February 2020

T2RL and partners Travel in Motion (TiM) have produced a report on the current status of NDC and ONE Order including details of projects, vendors, sellers and solutions. The report is updated on a quarterly basis with the next update planned in April 2020.
04 February 2020

T2RL continues its research into the area of Dynamic Pricing by publishing a research paper on its findings into what airlines are actually doing in this area. What airlines are saying they will do or want to do, and the ability of the existing software to support these ambitions.
16 December 2019

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