Since 2009, T2RL have been publishing an annual report on the market for Airline Passenger Service Systems. This report is the first of what will be an annual series representing a similar analysis on the market for Airline Operations systems. We will look at what capabilities already exist, the new capabilities airlines are demanding, and what software providers are developing. We will analyse current activities and assess where the market is going. By highlighting current activities and trends, we hope to add some value and provide some transparency to the marketplace. It is our hope that, as a result of this report, airlines searching for systems and vendors searching for customers will find it an easier task.