Travel Technology Research Ltd is one of the leading analysts of the market for airline IT services. Documents in this section represent our insight into the underlying trends and expectations behind the data. They are available for subscribers to download but remain proprietary to T2RL. You may not publish or circulate any part of these documents without express written permission from T2RL.
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Pakistans national carrier Pakistan International Airlines (PIA) has signed a contract with Hitit for its passenger service system on 18th April 2018. PIA will migrate to Hitits Crane platform from its current Sabre reservation system that the airline has used for the past two decades. PIA flew over 4 million passengers in 2017, and will serve as Hitits second largest PSS customer after Pegasus Airlines. This is a big win for Hitit after loosing Sun Express to IBS last year. No date for migration was provided in the press release.
20 April 2018
Delta Airlines have cutover the Farelogix solution for the calculation of availability for all requests coming from the global distribution systems and airline partners. This is a huge step for Farelogix given the size and scale of Delta Airlines and a massive commercial win. Whilst availability processing is short logical step from the merchandising solution, availability processing is one of the "crown jewels" of airline commercial systems. New technology offers the ability to compute offers in real time on hardware of a modest cost. Amazon, Google and Microsoft have made pay as you go computing a reality offering further cost reductions in the medium to longer-term. Most airlines and their suppliers have had to work very hard and have invested tens of millions of dollars to move shopping away from the more expensive computing environments given the massive increases in volumes of transactions and availability requests from exposure of systems to users, robots and system to system interfaces. Farelogix are clearly looking to disrupt the status quo of the industry. T2RL believe that Amadeus, Sabre, Travelport and Travelsky will be paying very close attention to this news. They will be able to observe system performance first hand given their travel agencies and hosted carriers will be generating billions of requests and consuming the Farelogix responses in real-time. By successfully inserting themselves in the path between the airline inventory and consumers in the indirect channels as a 'single source of truth', Farelogix have made themselves a real target for acquisition.
11 April 2018
Jin Air has completed their migration to IBS PSS (iFly Res) on Sunday 25th March 2018. IBS migrated Jin Air off two systems; Amadeus which was used for International and Korean Airlines TOPAS system which was used for Domestic. This contract with IBS was signed in June 2017 and the migration took just under 9 months. Jin Air is IBS's second Korean airline customer and having carried close to 8.6 million passengers in the year 2017, Jin Air now serves as IBS's second largest iFly customer after SunExpress. Jin Air will also be migrating to their loyalty platform (iFly Loyalty) later in the year.
28 March 2018
Philippine Airlines have chosen to migrate to Amadeus from Sabre. No date for migration was provided in the press release. Philippine Airlines flew over 14 million passengers in 2017 according to statistics published by the Philippine Civil Aviation Board in February 2018. T2RL are unable to comment on any detail about the strategy, decision and project as Philippine Airlines used T2RL's "Procure IT" solutions to issue the RFP and manage the negotiation and contracting process.
19 March 2018
Aeromexico have announced an extension of their contract with Sabre. According to the press release Aeromexico carried some 21 million passengers in 2017. Aeromexico have been growing at an compound annual growth rate of about 6%. No details were included in the press release on the term of the extension to the agreement.
06 March 2018
Last night Japan Airlines completed their migration to the Amadeus Altea PSS. The program of work was one of the longest for Amadeus with significant development required to complete the necessary gaps for operation of the Altea platform in the Japanese market. The Amadeus cutover is a significant step forward in the retirement of the JALCOM system. Japan Airlines will roll out the Amadeus departure control system (DCS) over a period of time which limits the potential for disruption and provides for a smoothing of migration resources.
16 November 2017
Flybe and Amadeus have announced a partnership to deliver the core digital infrastructure to support the airline's transformation under the leadership of CIO, Peter Hauptvogel and CEO, Christine Ourmières-Widener. Hauptvogel is one of the most experienced airline CIOs in implementation and migration. Flybe will be moving from DXC's Shares platform towards the end of the year of 2018. The loss of another Shares customer will leave DXC with two major customers United and Copa at the end of 2018.
06 November 2017
As anticipated Air France and KLM have indicated their intention to surcharge travel agents and third-parties that use GDSs to make bookings and issue tickets. The fee level has been reported at 11 euros for a one way ticket. The announcement was made as part of the earnings release for Q3, 2017 on 3 November 2017.
03 November 2017
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On 1 February 2018 the Airline Tariff Publishing Company (ATPCO) announced the acquisition of Routehappy, an aggregator of so-called “rich content” relating to airline services. In this First View, T2RL assess the implications of this acquisition and its effectiveness in creating the conditions for long-term success.
12 March 2018
This report examines the comings and goings in the industry in 2017. The most significant losses were in Europe where Air Berlin and Monarch both operated their last services. Almost by definition it is not possible to say which will be the most significant of the start-ups until they have been in operation for a few years but it is likely that they will include at least a few major carriers of the future.
Across the world In 2017 52 new airlines were launched and 48 stopped flying. Of the 48, 17 suspended operations with the hope of restarting in the near future.
07 February 2018
British Airways system outage has caused chaos for some 75,000 passengers. T2RL believe BA can not risk their business and brand by designing and specifying the build of their own systems by third-parties, unless they can obtain the same performance or better as those such as market leaders Amadeus or Sabre.
29 May 2017
On November 3, 2016, Amadeus and Optym jointly issued a press release announcing that the two firms have formed a partnership for the purpose of creating a new generation of airline network planning and flight scheduling tools. The two firms will jointly offer a suite of five schedule planning tools covering (1) schedule optimisation, (2) schedule reliability, (3) market forecasting, (4) schedule management, and (5) route frequency optimisation. Product branding will include both companies’ names.
08 November 2016
IBS PLC will supply Lufthansa and Turkish Airline's joint venture SunExpress with their PSS, replacing Hitit. T2RL see the deal as significant for a number of reasons other than the market volume of passengers boarded processed.
22 January 2016
T2RL have updated market shares and business model data. T2RL believe Hitit and Radixx will be attractive to larger providers wishing to grow their business in the fastest growing segments of the PSS market.
26 November 2015
Amadeus' bid for Accenture's Navitaire has the potential to change the PSS market structure for some time. Most customers are unlikely to oppose the deal, but a few commercially savvy airlines will seek to lower cost and improve terms from the acquisition. The deal presents some regulatory risk specifically in Europe, although Amadeus will have undoubtedly taken advice that the markets are quite different.
02 July 2015
In response to Lufthansa's announcement with respect to passing on charges in the GDS channel from 1 September 2015, T2RL have developed a First View perspective and insight for clients.
03 June 2015
Full reports are available for subscribers to download. Feel free to download the extracts which give an introduction and contents table of the full report.
T2RL and partners Travel in Motion (TiM) have produced a report on the current status of IATA's new distribution capability (NDC) including details of pilot projects, vendors and solutions. The report will be updated on a quarterly basis with the next update planned in April 2018.
15 February 2018
The 2017 version of the T2RL annual report into the state of the market for Airline Passenger Services Systems. It covers all of the main activity in 2016 and the majority of 2017.
30 November 2017
T2RL’s annual research into global passenger volumes highlights 3.9 billion passengers boarded in the year 2016. This report details the methodology used to collect T2RL's traffic data.
21 November 2017
T2RL and partners Travel in Motion (TiM) have produced a report on the current status of IATA's new distribution capability (NDC) including details of pilot projects, vendors and solutions. The report will be updated on a quarterly basis with the next update planned in January 2018.
03 November 2017
T2RL and partners Travel in Motion (TiM) have produced a report on the current status of IATA's new distribution capability (NDC) including details of pilot projects, vendors and solutions. The report will be updated on a quarterly basis with the next update planned in October 2017.
26 July 2017
This is the third edition of T2RL’s report on retailing in the airline industry. The first edition was prepared and distributed in August 2011. It was updated again in 2016. This edition, published in May 2017, follows on from the six airline retailing opportunities detailed in the last report (Upsell, Cross-sell, Loyalty & Redemption, Digital Marketing & Conversion Optimisation, Revenue Management Optimisation and Multiple Distribution Channels) and expands this model to include three more in the areas of Mobile, Air Pricing and Servicing. The data is derived from T2RL’s extensive research and experience of working with airlines and vendors on the application of information technology to real airline distribution and retailing challenges.
31 May 2017
T2RL and partners Travel in Motion (TiM) have produced a report on the current status of IATA's new distribution capability (NDC) including details of pilot projects, vendors and solutions. The report will be updated on a quarterly basis with the next update planned in July 2017.
10 May 2017
T2RL and partners Travel in Motion (TiM) have produced a report on the current status of IATA's new distribution capability (NDC) including details of pilot projects, vendors and solutions. The report will be updated on a quarterly basis with the next update planned in April 2017.
27 January 2017