Margrethe Vestager EU Competition Commissioner turns her attention to Amadeus and Sabre
The EU Competition Commissioner Margrethe Vestager has announced an investigation into whether the practices at Amadeus and Sabre have resulted in harm to consumers through increased fares. This investigation was not unexpected. The investigation will focus on the GDS agreements with airlines and agents. It appears to specifically target any restrictions the contracts have with respect to new technologies and new methods of distribution and that this in turn drives up the price of the tickets. T2RL believes this will be a very challenging investigation for the EU. Sabre's timing for the purchase of Farelogix seems to be timed almost perfectly as no doubt Farelogix had been one of the specialist firms offering new technology for airline distribution. Ultimately airline distribution is complex and much more about absolute values of revenue less distribution cost than averages. T2RL will follow this case closely in our research and analysis. Stay tuned to www.t2rl.net.
Sky Angkor Airlines migrates to Travelsky’s QUICK Passenger Retailing System
Sky Angkor Airlines from Cambodia has migrated from AeroCRS to TravelSky's new QUICK (PRS) Passenger Retailing System. Sky Angkor Airlines is the first airline to migrate onto TravelSky's new QUICK platform which was launched at the end of 2017. QUICK PRS was developed over a period of 2 years, and supports the initiative of increasing TravelSky's global presence.
Radixx launches new departure control system suite 'Radixx Go'
Radixx has announced the launch of their new departure control system in partnership with Ink Aviation. Radixx & Ink Aviation have combined their skills to develop a cloud based DCS product suite 'Radixx Go' that provides airlines with new mobile and self-service technology. 'Radixx Go' enables passenger touch points on multiple devices thus moving DCS closer to the passenger.
Sunwing Airlines chooses Radixx for PSS
Radixx has annouced their newest airline customer, Sunwing Airlines. The airline will migrate to Radixx PSS & EZY IBE.
Cambodia Airways chooses Radixx for PSS
Start-up carrier Cambodia Airways commenced operations on 10th July 2018 and is the first airline to go live on the Radixx NextGen retailing platform.
T2RL's research highlights 4.18 billion passengers in 2017
T2RL have now completed their annual research exercise into global passenger volumes. The findings are based on a bottom up approach (airline by airline) and take into account 1100+ carriers. T2RL's growth for passenger volumes from 2016 is 7.7%.
PROS and SAP Hybris team up for the next generation PSS and airline commerce
PROS and SAP Hybris have announced a partnership that will deliver a valid alternative for airlines seeking a solution for e-commerce and NDC compatible connections. All that's missing now is the DCS for a complete solution set and participation in the PSS market place. Most important was the demonstration at the PROS Outperform customer event of the rearward compatibility with edifact messages. This provides airlines with the ability to manage the transition to a modern digital platform and maintain part of the industry network. PROS investment in Vayant delivers priced availability, SAP's Hybris delivers the merchandising and context for attracting customers. This is an exciting development for the airline industry and will provide some impetus towards a new offer and order based architecture.
Pakistan International Airlines chooses Hitit for PSS
Pakistans national carrier Pakistan International Airlines (PIA) has signed a contract with Hitit for its passenger service system on 18th April 2018. PIA will migrate to Hitits Crane platform from its current Sabre reservation system that the airline has used for the past two decades. PIA flew over 4 million passengers in 2017, and will serve as Hitits second largest PSS customer after Pegasus Airlines. No date for migration was provided in the press release.
Jin Air migrates to IBS
Jin Air has completed their migration to IBS PSS (iFly Res) on Sunday 25th March 2018. IBS migrated Jin Air off two systems; Amadeus which was used for International and Korean Airlines TOPAS system which was used for Domestic. This contract with IBS was signed in June 2017 and the migration took just under 9 months. Jin Air is IBS's second Korean airline customer and having carried close to 8.6 million passengers in the year 2017, Jin Air now serves as IBS's second largest iFly customer after SunExpress. Jin Air will also be migrating to their loyalty platform (iFly Loyalty) later in the year.
Philippine Airlines chooses Amadeus as its PSS
Philippine Airlines have chosen to migrate to Amadeus from Sabre. No date for migration was provided in the press release. Philippine Airlines flew over 14 million passengers in 2017 according to statistics published by the Philippine Civil Aviation Board in February 2018. T2RL are unable to comment on any detail about the strategy, decision and project as Philippine Airlines used T2RL's "Procure IT" solutions to issue the RFP and manage the negotiation and contracting process.
Aeromexico extends Sabre PSS contract
Aeromexico have announced an extension of their contract with Sabre. According to the press release Aeromexico carried some 21 million passengers in 2017. Aeromexico have been growing at an compound annual growth rate of about 6%. No details were included in the press release on the term of the extension to the agreement.
Japan Airlines Migrates to Amadeus
Last night Japan Airlines completed their migration to the Amadeus Altea PSS. The program of work was one of the longest for Amadeus with significant development required to complete the necessary gaps for operation of the Altea platform in the Japanese market. The Amadeus cutover is a significant step forward in the retirement of the JALCOM system. Japan Airlines will roll out the Amadeus departure control system (DCS) over a period of time which limits the potential for disruption and provides for a smoothing of migration resources.
Flybe chooses Amadeus for PSS from 2019 onwards
Flybe and Amadeus have announced a partnership to deliver the core digital infrastructure to support the airline's transformation under the leadership of CIO, Peter Hauptvogel and CEO, Christine Ourmières-Widener. Hauptvogel is one of the most experienced airline CIOs in implementation and migration. Flybe will be moving from DXC's Shares platform towards the end of the year of 2018. The loss of another Shares customer will leave DXC with two major customers United and Copa at the end of 2018.
Sabre renews PSS contract with Ethiopian Airlines
Sabre have renewed their contract for supply of PSS with Ethiopian Airlines. T2RL believe that the extension takes Ethiopian out of the addressable market until at least 2024 and secures an important revenue stream for Sabre going forward with this ambitious and fast growing airline.
PROS acquires Vayant
PROS have made the step from revenue management and dynamic pricing to a full offer management solution set by acquiring Vayant. PROS are by far the market leader in the provision of revenue management technology to airlines as measured by total passengers boarded. The acquisition of Vayant creates significant new opportunities for PROS to expand their footprint in their customers and challenge the PSS providers for priced availability as a cloud based service. This offering is particularly relevant today as airlines look to new ways of doing business including IATA's NDC and One Order.
American Airlines to pay agents an NDC Incentive of $2.00 per segment for AA marketed flights
American Airlines (AA) has led the charge to direct connections and always been willing to take on the challenges associated with GDS distribution. This step is a move to incentivise those agents and drive adoption of the NDC standard. By paying $2 per segment for all AA marketed flights they are now competing with the GDS in some segments of the agency market that currently receive little or nothing in terms of incentives. T2RL's research suggests that GDS incentive money is not evenly spread. The OTAs and larger TMCs receive far more than their fair share of the booking fee incentives. This allows smaller agents to compete with their larger rivals with AA content.
Malaysia Airlines and MasWings migrate to Amadeus
Malaysia Airlines completed their migration from the SITA PSS to Amadeus on June 11th. The airline, which reported over 15 million pbs in 2016 (Source: T2RL) migrated their Reservations, Inventory and IBE over to Amadeus along with their subsidiary MasWings.
T2RL's research highlights nearly 3.9Bn passengers in 2016 vs. IATA's 3.7Bn.
T2RL have now completed their annual research exercise into global passenger volumes. The findings are based on a bottom up approach (airline by airline) and take into account some 1000+ carriers. The addressable market for solutions based on passengers boarded is therefore around 5% larger than that provided by IATA which was reported at 3.7Bn. T2RL's growth for passenger volumes from 2015 is 8.6%.
British Airways and Iberia will follow Lufthansa's policy on surcharging GDS bookings
Finally after considerable speculation, British Airways and Iberia have written to the travel agents to indicate they will levy a surcharge on bookings made via the GDS. The surcharge will incentivise travellers to book with those travel agents that use direct connection technology over a GDS or to move to the airlines own websites. British Airways will also provide an agent portal for bookings for those that do not have direct connect technology. This move has been anticipated for some time and is not a surprise.
Air Berlin will not migrate to Sabre
Sabre have filed a document to indicate they will be recording a charge of between USD 80 million and 100 million less sums due from Air Berlin in their accounts. Generally PSS providers capitalise the costs associated with implementation and set up of new customers and then amortise this amount over the term of the agreement according to their accepted accounting principles. The amount Sabre have quoted seems very high for a carrier the size of Air Berlin. T2RL conclude that there must have been considerable customisation of the solution combined with implementation services delivered over an unusually long period of time for the amount to be so high. It is also clear from the filing that there is a termination fee in the PSS contract and that Sabre expect to get this fee. Given Air Berlin are not moving to Sabre it is very likely that they remain on Amadeus and other custom developed solutions for the forseeable future.
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